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Frequently Asked Questions about Activation
Frequently Asked Questions about Activation
Below are frequently asked questions about the Internet License Manager (ILM) activation process.
What is the Authorization number?
It is a 20 digit code that can be found on the sleeve that holds your JAWS program CD in print and Braille. This number is also contained on your Authorization CD.
What is the Locking code?
The Locking code is a digital fingerprint of your computer system that “locks” your copy of JAWS to your computer. You must install JAWS to generate your computer's Locking code. After you install JAWS, start the program, open the Help menu, and choose About JAWS for Windows to find your Locking code.
What is the Activation License code?
The Activation License code is the final piece of encoded data needed for activation. It is an alphanumeric code that has over 100 characters.
Can I remove the Activation License Code from my computer?
Yes. This code can be deleted from a computer, but cannot be moved to a different system. To do this, open the Start menu and go to the JAWS program group. Then, open the Tools submenu and choose Remove Product Activation.
If I don’t have an Internet connection, how can I activate JAWS?
You can contact Freedom Scientific or anyone who has an Internet connection and have them complete the process for you. Refer to Activating through a Trusted Third Party for more information.
What will happen to the ability to use older versions of JAWS, such as 4.51, once the new authorization scheme is in place?
Older versions will still use the older scheme. The new scheme will only be used for JAWS 5.10 and later.
Will there be any potential conflicts between the old system and the new authorization when someone uses a new version of JAWS on the same system as an older Version?
No. The different solutions will not conflict with each other. You can continue to use 4.51, 3.7U, and 5.10 all on the same computer provided you have both
authorizations in place.
Will users of JAWS 5.0 or earlier be able to continue with the 3.5-inch disk-based authorization system, and will authorization disks and keys continue to be replaced as needed?
Yes.
How long will Freedom Scientific support the old authorization scheme?
For as long as our customers require it. We expect this will continue for many years to come.
Do you still have my serial number?
Yes. You can find your serial number in the About JAWS dialog and on the status line of the JAWS user interface.
Will I ever need more than three activations?
This depends on the number of computer systems you own and install your license on. To see how many keys are currently available for use, visit the Number of Keys Currently Available page on the Web.
How do I get more activations?
Visit www.FSActivate.com and complete the Request for Product Activation Reset form. Alternatively, you can call (727) 803-8015 and register with Customer Service to obtain additional activations.
What does the Authorization CD do?
The Authorization CD included with your software is provided in order to offer you a quick way to enter your 20 digit Authorization number without typing it. This is the same number that appears in print and Braille on your program CD sleeve. You do not need the Authorization CD to activate your software because you can always manually enter your Authorization number when requested.
Will I need to have the Authorization CD if I lose it?
No, provided you record and safely store your Authorization number, you can always enter it manually if needed. This code is Brailled and printed on the JAWS CD sleeve.
Can I order a replacement Authorization CD?
Yes, Freedom Scientific will be able to assist you in processing an order for a nominal fee. To avoid any delays in this process, you should be sure to register your product license as soon as possible.
What if I do consulting on other people’s machines and might need to work on a different machine every couple of months?
A solution for you might be to get a dongle to use for these cases. You can then just carry the dongle and that JAWS version if you intend on using lots of machines for short periods of time. Dongles are sold separately. Contact Freedom Scientific Sales for further information.
What about Network installations? Is there an Internet solution for that too?
Yes, there is a good network solution. The documentation for this network solution is available on the CD, or you can refer to the Network Authorization Quick Start Guide.
How can I use JAWS on multiple computers connected to the same network?
If you have a network license for JAWS, you can install a license server that provides "tokens" to authorize JAWS on client computers. The number of tokens available is determined by the type of license you purchase. If you set up a license server, you can use JAWS on any computer connected to the network as long as a token is free. For more information, refer to the Network Authorization Quick Start Guide.
How do I implement a multi-user license if my computers that use JAWS are not on the same local area network (LAN)?
You can purchase a non-network multi-user license. When you have this type of license, there is no need to set up a license server. Each computer will receive its own Authorization number. You then follow the steps for activating a single-user license on each computer.
What type of license do I need to use JAWS in remote sessions with Citrix, Microsoft Terminal Services, or Microsoft Remote Desktop?
The Remote Access feature is only available for licenses of JAWS Professional that use Internet License Manager (ILM) for authorization. You cannot use the Quella version of JAWS in terminal sessions. The Remote Access feature must be purchased separately. Contact Freedom Scientific Sales for more information.
Do I need to purchase the Remote Access option to use PAC Mate Desktop?
No. PAC Mate Desktop works with any license of JAWS Professional or JAWS Standard. You do not need to purchase the Remote Access option for your license to use this feature. You only need to purchase the extra license option if you want to connect remotely from one PC to another using Citrix, Microsoft Terminal Services, or Microsoft Remote Desktop.
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