The Mid-Atlantic Regional Group

Blinded Veterans Association

Legislative News

 

 

 

Today the VA announced plans to call veterans from OIF and OEF to ensure that they have been followed up in case they had problems in the system before and had not returned, in case any veteran does get a phone call and letter and they are Iraq or Afghanistan veteran, let them know it is new outreach program. 

 

VA Calling All Recent Combat Vets

 

Nearly 570,000 to be Reached by New Call Center

 

WASHINGTON (April 24, 2008) – On May 1, the Department of Veterans Affairs (VA) will begin contacting nearly 570,000 recent combat veterans to ensure they know about VA’s medical services and other benefits.

 

“We will reach out and touch every veteran of Operation Enduring Freedom and Operation Iraqi Freedom to let them know we are here for them,” said Dr. James B. Peake, Secretary of Veterans Affairs. “VA is committed to getting these veterans the help they need and deserve.”

 

A contractor-operated “Combat Veteran Call Center” will telephone two distinct populations of veterans from Iraq and Afghanistan

 

In the first phase, calls will go to an estimated 17,000 veterans who were sick or injured while serving in Iraq or Afghanistan.  VA will offer to appoint a care manager to work with them if they don’t have one already.  Care managers ensure veterans receive appropriate care and know about their VA benefits.

 

For five years after their discharge from the military, these combat veterans have special access to VA health care.  The Department screens combat veterans for signs of post-traumatic stress disorder and traumatic brain injury.  VA personnel have been deployed to the military’s major medical centers to assist wounded service members and their families during the transition to civilian lives.

 

For the new call center, the second phase will target 550,000 OIF-OEF veterans who have been discharged from active duty but have not contacted VA for services. 

 

 

Once contacted, veterans will be informed about VA’s benefits and services.  The initial calls will be made by a private contractor, EDS, which specializes in technology services to improve business.  If needed, VA employees will make follow-up calls.

 

“We will leave no stone unturned to reach these veterans,” said Dr. Edward Huycke, chief of the Veterans Affairs - Department of Defense coordination office.

 

 

Tom Zampieri

Blinded Veterans Association

Washington 

BVA's Legislative Alerts Group

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