The Mid-Atlantic Regional Group
Blinded Veterans Association
Other News
January 5, 2010
For all BVA key contacts, if you are interested or know of any blinded veterans that might be searching for jobs, National Industries of Blind requested we send this out to our email contacts and regional groups.
Contact Center Customer Service Representative Recruiting Program
National Industries for the Blind (NIB) is currently developing a recruiting/pipeline program to help meet the contact center industry’s needs while simultaneously providing high-growth career opportunities for people who are legally blind. To that end, NIB is seeking legally blind, experienced, highly-motivated Customer Service Representatives (CSR’s).
CSR responsibilities will include but are not limited to providing telephone and email support. Qualified candidates will respond to inbound account related questions and issues, complete customer correspondence via e-mail and regular mail, and process inventory reports daily.
Required skills and experience:
· High School degree or GED equivalent required (some college preferred)
· Previous call center/customer service experience a must
· Strong verbal and written communication skills (bi-lingual and/or Spanish a plus)
· Punctual and reliable
· Proficient with data entry.
· Ability to type a minimum of 35 words per minute with 80 percent accuracy
· Proficient with basic Microsoft applications including Outlook, Word, and Excel
· Proficient with basic and advanced functionality of assistive technology, specifically JAWS and/or Zoomtext
· Positive attitude with a pleasant and clear phone demeanor
· Works well with team members and other departments
· Provide proof of legal blindness
If you wish to be considered for this recruiting opportunity as a Customer Service Representative in a Call Center, please send your resume and 3 Professional References to Sarah Schraven at sschraven@nib.org.
NIB is looking to build a pipeline of legally blind customer service representatives in order to respond to future business needs in the contact center industry. If you could pass along the attached announcement to your stakeholders, it would be greatly appreciated.
If you have any questions about the announcement, please don’t hesitate to contact me.
Best Regards,
Rebecca Bridges
Services project Specialist
National Industries for the Blind
1310 Braddock Place
Alexandria, VA 22314-1691
Direct: (703) 310-0315
From BVA Director Government Relations
Tom Zampieri
BVA's Legislative Alerts Group
End of Document