The Mid-Atlantic Regional Group

Blinded Veterans Association

Other News

New Prosthetics contact may be useful for veterans.

Services to our veterans 

Thursday, June 05, 2008 11:25 AM 

Greetings, 

My name is Quinton Walker and I have assumed a newly implemented position, Prosthetics Patient Advocate located in the VA Central Office in Washington, DC. One of my main duties will be to monitor and respond to the IRIS web based inquiry system.  

For those that are unaware, the IRIS system is a communication tool used by veterans and the general public for information pertaining to different appliances and services available, and can also be used as a sounding board if the veteran feels wronged by his local Prosthetic and Sensory Aid Department.  

I keep a weekly tally of our topics along with site monitoring to see if our website is being used to its fullest. I will provide to you monthly breakdowns of our site which will include the amount of visits to the site along with the most popular inquiries. 

My timeline for response to inquiries are five business days. Most have been answered within the day the inquiry was received, provided more information was not requested. The veteran or public can access IRIS through our Prosthetic and Sensory Aid website  http://www.prosthetics.va.gov/  and clicking on the “Contact VA” link located at the top right of the page. I recommend taking a look as our website is constantly updated with new information that will serve to benefit those who would like to know about Prosthetics in the VA system. This is another way our Prosthetics and Sensory Aid staff are trying to reach out to our veterans. 

Regards, 

Quinton Walker 

Prosthetic Patient Representative

Office of Prosthetics and Clinical Logistics (10FP)

1722 I Street, NW

Washington, DC  20006.

Phone: 202-254-2543.

Fax: 202-254-0470

http://www.prosthetics.va.gov 

Tom Zampieri

Blinded Veterans Association

Washington, DC

202-371-8880